The Role of the RLO

The contribution of Residents Liaison Officers (RLO) are important in helping RRVV achieve its objectives. We trust RLOs will find their role an interesting and enjoyable experience.

The core activities of the RLO are:

• Promoting RRVV in the village. Unless the village has a ‘Whole of Village membership, this involves:
  • Contacting people who are new to the village.
  • Telling them about RRVV, giving them an application form.
  • Generally signing up new members.
    
    
• Liaising with the Residents’ Committee and village management regarding:
  • Current RRVV initiatives.
  • Issues of concern to the Residents’ Committee on which RRVV may be of assistance.
  • Increasing RRVV membership or taking up Whole of Village membership.
    
    
• Coordinating Whole of Village membership for your village if this is of interest
  
  
• Updating the Member Lists provided by RRVV each quarter at the same time the newsletter is published.
  
  
• Distributing RRVV newsletters and campaign materials.
  
  
• Advise residents on appropriate avenues of support in resolving disputes. This may involve referral to RRVV, DSCV (Dispute Settlement Centre of Victoria) or HAAG (Housing for the Aged Action Group)
  
  
• Depending on your village and your personal circumstances, the following activities may also be useful:
  • Passing on RRVV news at residents’ meeting
  • Putting an article in the village newsletter